Learn at a fast pace from initial training, ongoing training and experience, Receptive to positive coaching. Identify opportunities both within and outside of the GSA EIS program for assigned agencies (DOD andCivilian) Gain a strong understanding of our telecom technology sales process and a strong understanding of the federal acquisition regulations, policies, and contra

Review contracts, quotes, and internal cost management system data to identify and store expected costs Audit under and over billings to determine validity and take applicable action (Dispute/Accrue) Submit timely, well documented disputes to vendors for erroneous billing via the standardized dispute process Review carrier responses to recoup credits or updated expected c

Participate in negotiations of contract language, terms and conditions, cost/price, deliverables, and schedule requirements Facilitate and provide contractual guidance to internal management including sales and finance Work with internal stakeholders to assure compliance with contractual requirements during contract execution and communicate contractual obligations to acc

Responsible for maintaining and tracking inventory being worked for configuration Responsible for applying configurations to a variety of equipment Responsible for completing assigned work flows Troubleshoot using internal systems Assist in the Pick/Pack/Ship process Work closely with all internal departments to ensure correct equipment is configured and shipped for custo

Manage the monthly commission process for the sales team accurately and based on plans and policies. Maintain all commission plans for the sales organization Manage commission exception requests Act as the primary point of contact for commission inquiries and issues Proactively develop recommendations to further automate and improve the commission process Maintain documen

Contacts assigned customer accounts concerning past due balances beginning at 31 days. Works closely with Premiers and Sales to address customer disputes and assist with finding resolution. Provides weekly statuses to manager on accounts that are flagged as high risk or have significant disputes. Required Qualifications Bachelor's Degree Working knowledge of Microsoft Off

Contacts assigned customer accounts concerning past due balances beginning at 31 days. Works closely with Premiers and Sales to address customer disputes and assist with finding resolution. Provides weekly statuses to manager on accounts that are flagged as high risk or have significant disputes. Required Qualifications Bachelor's Degree Working knowledge of Microsoft Off

Work with sales, solutions engineering, legal and finance teams to understand customer needs and develop strategy for the proposal response. Assistance on all available service products will be had, with a growing list, dependent upon company's development and involvement with other products. All applicable tasks associated with preparing a proper proposal with those asso

Use internal systems to run through activation queue Assist technicians and customers over the phone Troubleshoot when an unsuccessful event occurs Update router configurations Work with carriers to ensure proper circuit order builds Collaborate with internal workflow specialists to ensure a high level of visibility and efficiency in personal day to day operations Require

Granite Background & History Granite is one of the premier communications services providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,200 employ